FAQs

Yes – please send an email to info@kzntrailrunning.co.za to process changes. For Mountain Marathon Series events, on the day of an event, upgrades can be made at the cost of the difference between the races.

If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing by emailing info@kzntrailrunning.co.za. And then, refunds will be granted in voucher format, as follows:

60+ = 90% voucher
30 – 60 days before the event = 50% voucher refund
0 – 30 days before the event = No refund

In the case that an event is postponed or cancelled due to the current COVID-19 pandemic, please note that a direct transfer to another event will be free of charge. KZNTR Credit vouchers are also available but will incur a 10% admin fee.

Substitutions can be made before an event. If you would like to make a substitution, email us on info@kzntrailrunning.co.za. Please note that All substitutions need to be finalised a week before the event commences and it is the responsibility of the participant to find substitutes. As Mountain Marathon Series, we will assist to the best of our ability but we cannot offer our assurances in this matter. Substitutions are charged an administration fee of R50 or 10% which ever one is higher.

If an entrant can no longer participate in an event for whatever reason, they can request a transfer to another Mountain Marathon Series event by sending an email to info@kzntrailrunning.co.za. The credit from the transferred event will be equivalent to the cost of the ticket and the difference in ticket cost for the new event that is being transferred to will have to be paid. All transfers need to be finalised a week before the event and will incur a 10% or R50 administrative fee, which ever one is higher.